Terms & Conditions

Current version: 10.05.2023

2.1 These Rules are a binding legal document that determines the mutual rights, duties and responsibilities of the Buyer and the Seller, as well as other provisions related to the purchase and sale of goods and services offered by the Seller when the Buyer purchases goods or services in the E-shop.

2.2. In order to be able to use the E-shop and purchase goods and services in it, the Buyer must agree to the Rules. After the buyer confirms familiarization and acceptance with the Rules, he undertakes to comply with them. By purchasing goods and services in the E-shop, the Buyer agrees to the application of the Rules and confirms that he has understood them. If the Buyer has not read and/or understood the Rules or does not agree with them, he cannot buy goods and services in the Store.

2.3. The Buyer, confirming that he has read and understood the Rules, also confirms that the Buyer meets the definition specified in the term Buyer.

2.4. The Seller has the right to change the Rules at any time at its discretion. Changes to the rules take effect after they are published in the Store. If the Buyer uses the Store in any way after the publication of the changes to the Rules, it is considered that he agrees with all the changes to the Rules.

1. Terminology

2. General provisions

1.1. Seller - Evaldas Ūsas, individual activity certificate no. 222900.

1.2. E-shop - this electronic store located at www.mooso.lt.

1.3. You / Buyer - 1) a natural person who can enter into transactions according to the applicable legislation, who buys goods for personal use (not for business purposes), 2) a legal entity of the Republic of Lithuania who buys goods as an end user (intending to use the goods for representational or other purposes, not related to the resale of goods or their use for business, production, service provision purposes; 3) duly authorized representatives of all the above-mentioned persons.

1.4. Rules - these rules, which determine the rights and obligations of the Buyer and the Seller, the terms of purchase and payment of goods and services offered by the Seller, the procedure for the delivery and return of goods and services, the responsibility of the parties and other provisions related to the purchase and sale of goods and services in the e-shop .

1.5. Parties / Party - Buyer and Seller jointly or severally.

1.6. Goods/services - everything sold in the E-shop. The 'goods' referred to below in the Rules also include services when goods and services are sold in the E-shop, unless otherwise stated in the Rules.

3. Conclusion of the purchase - sale contract

3.1. Registered and unregistered users can shop in the e-shop.

3.2. The purchase-sale contract is concluded between the Seller and the Buyer. The legal relationship of purchase and sale and the contract between the Seller and the Buyer are considered to be concluded when: i) the Buyer places an order by forming a basket of goods according to the instructions given by the Seller, ii) the Buyer chooses the method of delivery or collection, (iii) the Buyer chooses the method of payment and pays the order in full, and (iv)

3.3. The Seller confirms the Buyer's order by displaying and/or sending the order information and a confirmation message (by email and/or phone) and/or a VAT invoice. In cases where the Buyer does not agree with all or a certain part of the Rules, he cannot order the goods. The buyer can create a basket only if he agrees with the Rules.

3.4 The Seller has the right to send or show the Buyer and other intermediate messages before the conclusion of the purchase - sale contract, for example, about the required payment or confirmation that the payment has been received.

4. Buyer's rights

4.1. The buyer has the right to buy in the E-shop, in compliance with the Rules, other instructions and instructions of the Seller and legal acts of the Republic of Lithuania.

4.2. The buyer-user has the right to refuse the purchase-sale contract concluded when purchasing goods in the E-shop, by notifying the Seller in writing no later than within 2 (two) days in accordance with the procedure established by these Rules and the Civil Code of the Republic of Lithuania.

4.3. The buyer also has the right to return and/or exchange poor-quality and/or improperly completed goods, to use the guarantees applicable to the goods.

4.4 The buyer also has other rights provided for in the Rules and/or legal acts of the Republic of Lithuania.

5. Obligations of the buyer

5.1. The Buyer has the obligation to pay the price of the ordered goods and their delivery to the Buyer, as well as other payments (if specified when concluding the contract), as well as pay the costs of returning the goods, if they are borne by the Buyer.

5.2. The buyer undertakes to accept the ordered goods according to the chosen delivery method. In such a case, if the Buyer chooses delivery of the goods by picking up the goods from the pick-up point specified by the Buyer, the Buyer undertakes to do so within the deadline set by the Seller.

5.3. It is the buyer's responsibility to inspect and check the goods upon acceptance. In this case, if the Buyer notices damage to the shipment of goods from the E-shop, clearly visible defects in the goods, or other non-compliance of the goods with the goods ordered by the Buyer, the Buyer must inform the Seller about it. The Buyer must inform the Seller about defects in the quality of the goods at labas@mooso.lt.

5.4. The buyer undertakes not to use the e-store in a way that may jeopardize the proper operation, security, integrity of the e-shop or limit the ability of other persons to use the Store. The buyer has the obligation to use the E-shop only for legal purposes.

5.5. The buyer also has the obligation to comply with other requirements established in the Rules and legal acts of the Republic of Lithuania.

6. Seller's Rights

6.1. The Seller has the right at any time, at its own discretion, without notice to the Buyer, to temporarily suspend or terminate the operation of the E-shop. After the temporary suspension of the E-shop, orders placed by Buyers are completed, but new orders are no longer accepted from the date of temporary suspension or cessation of activity determined by the Seller.

6.2. The Seller has the right to contact the Buyer if the Seller is unsure about the order or needs to clarify the Buyer's information so that the Seller can properly fulfill the order.

6.3. The Seller has the right to cancel the Buyer's order under the conditions and procedure provided by the Rules.

6.4. The seller has other rights provided for in these Rules or legal acts of the Republic of Lithuania.

7. Responsibilities of the seller

7.1. The seller has the obligation to respect the privacy of the buyer, to protect the confidentiality of his data in accordance with the procedure established in the Rules and laws of the Republic of Lithuania and the Privacy Policy of the E-shop.

7.2. The Seller undertakes to deliver the ordered goods to the Buyer according to the delivery method chosen by the Buyer, or to prepare the goods for collection if this method of delivery is chosen.

7.3. In accordance with the procedure provided by the rules and laws of the Republic of Lithuania, the Seller undertakes to accept the goods returned by the Buyer.

7.4. Being unable to deliver the ordered goods to the Buyer, the Seller undertakes to return the money paid by the Buyer for the missing goods or for the entire order within 14 working days.

8. The price of goods and the order of payment for goods

8.1. All prices of goods sold in the E-shop are indicated in euros.

8.2. In order to order and purchase goods from the E-shop, the buyer pays for them in the following way: with payment cards via Wix payments or by bank transfer.

8.3. Goods are sold to the Buyer at the prices valid in the E-shop at the time of placing the order. The specific price of the goods and the amount to be paid for the goods are shown to the Buyer after creating the goods basket.

8.4. If the Buyer does not agree with the indicated price, he cannot continue the order procedure and order the goods.

8.5. The price of goods does not include the price of goods delivery and the price of services that the Buyer can order from the Seller. Unless otherwise stated, delivery service and other services are chargeable. The prices of these services and their calculation and payment procedure are specified in the Store.

8.6. When purchasing goods in the Store, payment can be made using the methods specified in the Store.

8.7. Goods purchase documents – order information, VAT invoices, are provided to the Buyer electronically in the Buyer's account, from which the Buyer can download and/or print them. These electronic purchase documents are valid without a signature.

9. Delivery and collection of goods

9.1. The Buyer has the option to choose the delivery method. The Online store offers these methods for goods delivery (collection): Omniva parcel terminals (within Lithuania) and registered mail (other EU countries).

9.2. If the Buyer opts for delivery, the Seller can deliver the goods personally or through an authorized representative or courier. When choosing delivery, the Buyer commits to personally accepting the goods and must have a valid ID. If the Buyer cannot personally receive the delivered goods and the Seller delivers them (either personally or through a courier) to the address specified by the Buyer, in such cases, the Seller is considered to have appropriately delivered the goods, and the Buyer cannot claim any complaints against the Seller for delivering to the wrong person.

9.3. If the Seller indicates delivery, shipping, or collection fees in the Online store, the Seller has the right to change them at their discretion. Current fees are indicated during order formation so that the Buyer can familiarize themselves with them before confirming the order.

9.4. If the Seller indicates goods delivery, shipping, or collection timeframes in the Online store, the Seller has the right to change them at their discretion. Current timeframes are indicated during order formation so that the Buyer can familiarize themselves with them before confirming the order.

9.5. The delivery timeframe for the Buyer starts from order confirmation.

9.6. The Seller is exempt from liability for breach of goods delivery times if the goods are not delivered or are delivered late due to third-party faults or circumstances dependent on the Buyer.

9.7. If the Buyer accepts the shipment without comments, it is considered that the goods were delivered in an undamaged package, and the quantity, quality, and assortment of the goods match the Purchase-Sale contract conditions, and any additional services related to the sale and delivery of the goods have been appropriately performed.

9.8. The Seller is not responsible for the fact that the color, shape, scent, or other parameters of the goods indicated in the Online store might not match the actual size, shape, color, or Buyer's perception due to the characteristics of the monitor used by the Buyer or the Buyer's subjective evaluation.

9.9. The risk of accidental loss or damage to the goods passes to the Buyer from the moment the goods are handed over to the Buyer or their authorized representative or a person accepting the goods at the delivery address specified by the Buyer.

10.Exchange and Return of Products

10.1. The Seller's rules for returning and exchanging products purchased in the E-shop are indicated at www.mooso.lt/prekiu-grazinimas

11. Protection of Buyer’s Data and Privacy Policy

11.1. The Seller ensures the protection of the Buyer's data and privacy when the Buyer uses the E-shop.

11.2. The Seller's privacy policy is indicated at www.mooso.lt/privatumo-politika

12. Marketing Measures Applied by the Sellers

12.1. The Seller may, at its discretion, carry out various promotions, apply product discounts, and carry out other marketing and promotional activities. The Seller reserves the right to unilaterally, without separate notification, cancel or change established promotions, discounts, and other marketing measures at any time. Changes or cancellations are effective from the moment they are made.

12.2. When the Buyer purchases a product for which the Seller provided a discount or gift, or the Buyer pays with a gift card, and the Buyer exercises the stipulated right to return the product, only the amount actually paid by the Buyer for the product is refunded.

13. Liabilities of the Parties

13.1. The Buyer must use the E-shop only for lawful purposes and in compliance with these Rules and applicable laws and is responsible for breaches of this obligation.

13.2. The Buyer ensures that the data provided when using the E-shop is accurate, current, and precise. If the Buyer provides incorrect data, the Seller is not responsible for the consequences that arise.

13.3. The Buyer is responsible for the security of their registration data and commits not to disclose it to third parties. The Seller is not responsible for consequences arising from the Buyer's disclosure of information to third parties.

13.4. If the Buyer provides their data to a third party, that uses the E-shop with this data, the Seller considers this person as the Buyer, subject to all rights and obligations applicable to the Buyer.

13.5. The Seller is exempted from any liability when losses occur because the Buyer, disregarding the Seller's recommendations and their obligations, did not familiarize themselves with the Rules and/or Purchase-Sale Agreement, although they had the opportunity to do so.

13.6. If there are links to other companies, institutions, organizations, or individuals' websites in the Seller's Store, the Seller is not responsible for the information therein or activities conducted; such websites are not supervised, controlled, or represented by the Seller.

13.7. In case of damage, the liable party compensates the other party only for direct losses.

13.8. The Seller is not liable for non-performance and/or non-delivery or delayed delivery of the purchase-sale agreement if it occurred due to third parties fault or circumstances beyond the Seller's control and reasonably unforeseen at the time of the agreement and which the Seller could not prevent (force majeure). If these conditions last longer than one month, the parties may mutually agree to terminate the Purchase-Sale Agreement.

14. Final Provisions

14.1 The rules and the purchase-sale agreement and the legal relations between the Buyer and the Seller are regulated by the applicable legal acts of the Republic of Lithuania and the European Union.

14.2. The Seller has the right to change the Rules at its discretion, unilaterally, without further notice. Changes take effect from the moment they are placed in the E-shop and are binding for the Buyer who wants to use the E-shop.

14.3. Information that is provided on the Seller's Store website is considered to be provided to the Buyer in writing.

14.4. The Seller may at any time transfer its rights and obligations arising from these Rules to third parties without the Buyer's consent and without notifying him.

14.5 In the event of disagreements between the Buyer and the Seller, they are resolved through negotiations. If the parties fail to reach an agreement, disputes are finally settled in accordance with the procedure established by the laws of the Republic of Lithuania.

14.6. The buyer-user can submit a request and/or complaint regarding the goods or services purchased in the Store to the State Consumer Rights Protection Service (Vilniaus st. 25, 01402 Vilnius, phone: 8 5 262 67 51, fax: 8 5 279 1466, e-mail tarnyba@ vvtat.lt, on the website www.vvtat.lt, for its territorial divisions in counties) or to fill out the application form on the Electronic Consumer Dispute Resolution Platform, available at http://ec.europa.eu/odr/. This condition does not apply to Buyers - entrepreneurs.