Current version: 2023 10 16
We take care of the data security and privacy of our customer, the user of the Mooso e-shop and the user of the website www.mooso.lt (hereinafter – You or the User) (hereinafter – the E-shop).
This Privacy Policy is intended to provide information about how Mooso handles and stores your data when you use the E-shop.
The collection, processing and storage of your personal data, as far as your use of the E-shop is concerned, is determined by this privacy policy, the Law on Legal Protection of Personal Data of the Republic of Lithuania and other legal acts.
1. Terminology
1.1. Personal data – means any information by which your identity can be directly or indirectly determined. The following personal data of yours are processed:
– Name and surname of the buyer;
– Buyer’s contact details – e-mail address and telephone number, address;
– Buyer’s delivery data – the address to which the goods will be delivered or another choice of the Buyer regarding the delivery / collection of goods;
– The buyer’s chosen payment method and entered payment data;
– History of orders placed in your E-shop;
– History of your requests and complaints;
– other publicly available data that you shared while visiting the online store.
1.2. Processing of personal data – means any operation performed with personal data (such as – information collection, editing, change, recording, storage, granting of access, submission of requests, archiving, etc.).
1.3. Data controller – Mooso team.
1.4. Data subject – any natural person whose data is processed by Mooso
1.5. Website – www.mooso.lt.
2. Processing of Your Personal Data When Using the E-shop and Visiting the Website
2.1. By submitting data in the Mooso E-shop, the Data Subject agrees that the Personal Data will be used by Mooso to ensure the functioning of the E-shop for the purposes requested by the Data Subject.
2.2. Mooso processes your personal data on the following basis:
– Mooso receives your express consent to process your data in this way, i.e. when you create a User account;
– You place an order in the E-shop, which is accepted and executed, thereby concluding a contract with you and executing it;
– also in cases where Mooso has to process your data under a legal obligation;
– the legitimate interests of Mooso are implemented. We will process your Personal Data if we have a legitimate interest in doing so and such data processing does not violate the protection of your interests and rights.
2.3. Mooso processes your data for the following purposes:
– For efficient, optimal and convenient functioning of the E-shop;
– To ensure the smooth administration of the E-shop;
– To register and maintain your account;
– For the proper provision of the services you have ordered;
– To provide you with relevant information, to answer your questions and requests;
– Carrying out statistical and other analysis aimed at improving the operation of the E-shop and your experience using it;
– When you visit the Website, Mooso can manage your IP address, network and location data. These Personal Data are collected with the help of cookies and other similar technologies based on the User’s consent.
– For other purposes that may be indicated to you when submitting your data.
2.4. We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.“
3. Provision of Personal Data to Third Parties
3.1. We are committed to maintaining the confidentiality of your Personal Data. Your Personal Data may be disclosed to third parties only if it is necessary to conclude and execute a contract for the benefit of the data subject, or for other legitimate reasons.
3.2. Mooso may provide Personal Data to its data processors who provide Mooso services and process Personal Data on behalf of Mooso. Such Personal Data Processors selected by Mooso have the right to process Personal Data only in accordance with Mooso’s instructions and only to the extent necessary to properly fulfill the obligations stipulated in the contract between Mooso and the service provider. We assure you that Mooso cooperates only with such data processors who guarantee appropriate measures (organizational and technical) for the processing of personal data and ensure Processing of personal data in accordance with the requirements of legal acts.
3.3 Payments in the Moos e-shop are processed using the makecommerce.lt platform, which is operated by Maksekeskus AS (Niine 11, Tallinn 10414, Estonia, reg. no.: 12268475), and therefore your personal information necessary for the execution and confirmation of the payment will be transmitted to Maksekeskus AS.
3.4 The Company may also provide personal data in response to requests from the courts or public authorities to the extent necessary for the proper enforcement of applicable law and public authorities.
4. Personal Data Storage Term
4.1. We store your personal data only for such a period as is necessary for the implementation of the goals set out in the privacy policy.
4.2. If you are not active in the User account in the E-shop for 3 years, your personal data will be deleted.
4.3. You can also request that your account in the E-shop be deleted.
5. Personal Data of Minors
5.1. We care about protecting the privacy of minors. We inform you that our E-shop and Website are not suitable for persons under the age of 18.
5.2. Persons under the age of 18 may not provide any Personal Data in the E-shop and Website.
5.3. If a person is younger than 18 years old, in order to use the E-shop or Website, before submitting Personal data, he must have the written consent of at least one of the legal representatives (father, mother, guardian(s)) regarding the processing of personal data.
6. Rights of Data Subjects
6.1. As a Data Subject, you have the following Data Subject rights:
6.1.1. The right to receive information about data processing (“right to know”).
6.1.2. The right to access the processed data (“right to access”).
6.1.3. The right to demand rectification of data (“right to rectification”).
6.1.4. The right to request deletion of data (“right to be forgotten”). This right does not apply if the personal data that is requested to be deleted is also processed on another legal basis, such as the processing is necessary for the performance of a contract or is the fulfillment of an obligation according to applicable legislation.
6.1.5. The right to restrict data processing (“right to restrict”).
6.1.6. The right to object to data processing.
6.1.7. Right to data portability. The right to data portability cannot adversely affect the rights and freedoms of others. The data subject does not have the right to data portability in relation to personal data that is processed manually in systematized files, such as paper files.
6.1.8. The right to request that only automated data processing, including profiling, not be applied.
6.1.9. The right to submit a complaint regarding the processing of personal data to the State Data Protection Inspectorate.
6.2. In order to exercise your rights, you can submit an inquiry or request to us in writing: labas@mooso.lt. Upon receiving such a request or inquiry from you, we may ask you to fill out the necessary forms, as well as – to provide a notarized copy of your personal document, which we need to confirm your identity in order to avoid disclosure of personal data.
6.3. After receiving your request or inquiry regarding the processing of personal data, we undertake to provide you with an answer no later than 1 month from the date of the request and perform the actions specified in the request or inform you why we refuse to perform them. If necessary, the specified period can be extended by another 2 months, taking into account the complexity and number of requests. In this case, within 1 month from the day of receiving the request, we will inform you about such an extension.
6.4. If Personal Data is deleted at your request, we will only keep copies of information that are necessary to protect our and others’ legitimate interests, to comply with the obligations of government authorities, to resolve disputes, to identify disturbances or to comply with any agreements you have entered into with us.
6.5. If you believe that your rights as a data subject have been violated, you can also file a complaint with the Personal Data Protection Authority that supervises us – the State Data Protection Inspectorate, you can find more information and contact details on the inspectorate’s website www.ada.lt.
7. Cookie Policy
7.1. Our Website may use cookies and other tracking technologies. With the help of cookies, Our Website can “remember” your actions and choices while browsing the Website (eg registration data, your preferred language and other display options) for a certain period of time.
7.2. We use cookies and other tracking technologies to: Provide a great experience for our visitors and customers. To identify your registered members (users who have registered on your website). To monitor and analyze the performance, performance and effectiveness of the Wix Platform. In order to ensure
7.3. You can control Cookies on the Site. You have the right to choose whether you want to accept Cookies and other tracking technologies We use, or whether you want to disable cookies completely or only some of them.
7.4. More general information about use of cookies can be found at AllAboutCookies.org or www.google.com/privacy_ads.html. If you decide to disable all or certain Cookies on our Website, this may affect the performance of the Website, may slow down the speed of its operation, and may limit the availability of certain functions. You will also need to reset certain options each time you visit the Site.
8. Final Provisions
8.1 Please note that our Website may contain links to other websites, including websites operated by third parties, which are not covered by this Privacy Policy. Please familiarize yourself with and evaluate the privacy policies of these websites before submitting any of your Personal Data.
8.2. We may update and change this Privacy Policy as necessary, taking into account the Personal Data Protection measures we have in place. You will be informed about changes to the Privacy Policy that apply to you through the usual means of communication between you and us.